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ECG Transitions to Online Service Applications


The Electricity Company of Ghana Limited (ECG) has unveiled its plan to transition various service applications, including new service requests, separate meter applications, and additional load requests, to an online platform through the ECG Mobile App. This change is set to take effect from February 1, 2024.

This move is part of ECG’s broader digital transformation agenda, aligning with its commitment to enhancing customer service efficiency and streamlining processes. By migrating these applications to an online format, ECG aims to provide customers with a more convenient and seamless experience.

In a notice, ECG emphasized the importance of accurate and active contact details during the application process, as all communications and responses will be conducted through the telephone numbers provided by customers. The company stressed the need for customers to furnish precise information to ensure effective communication regarding their applications.

This digital transition signals a step forward in ECG’s efforts to leverage technology for improved customer interactions and service delivery. As the company embraces a more digitized approach, customers are encouraged to familiarize themselves with the ECG Mobile App and leverage its functionalities for their service-related needs.

The announcement has sparked discussions about the broader implications of digitalization in the utility sector, with stakeholders weighing in on the potential benefits for both ECG and its customers. The effectiveness of this transition will likely be closely monitored as it unfolds in the coming weeks.

ECG’s notice:

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