The National Identification Authority (NIA) states that it is working around the clock to resolve technical glitches identified in its system.
The challenge was identified following the deployment of a newly designed system to onboard the revised fees and charges.
“Our technical team is actively working to address these issues and will ensure that the system is fully stabilised and operating smoothly in the shortest possible time.”
Affirming its commitment to delivering efficient and reliable service, it urged patience among its clients.
“We kindly ask for the patience and cooperation of the public as we complete this process. Members of the public may reach out to us through all our official social media platforms or via the NIA Call Centre on 0302 999 306 / 307 / 309 for further assistance.”
The NIA increased the fees charged for various services it provides to the public, effective February 2, 2026, in accordance with the Fees and Charges (Miscellaneous Provisions) (Amendment) Regulations, 2025 (L.I. 2512), passed by Parliament in November 2025.
The Authority, in a statement, said the Ghana Card has evolved into critical national infrastructure, and its long-term sustainability requires periodic, modest fee realignment.
Acknowledging the exchange rate stability, the NIA stated that the key cost drivers of the National Identification System, including technology licensing, cybersecurity services, utilities, logistics, and personnel, remain elevated and are largely non-reversible.
Story by Hajara Fuseini
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Source:
opemsuo.com