ECG goes fully cashless, warns customers against payment fraud

The Electricity Company of Ghana (ECG) has issued a public alert warning customers against fraudsters exploiting payment processes, stressing that the power distributor no longer accepts physical cash for any transactions.

In a notice addressed to the public, ECG said it has “gone fully cashless” and does not request payment for services through phone calls, a move aimed at tightening controls and protecting customers from financial scams.

The company advised customers to ensure that all payments for electricity services, fees and bills are made only through officially approved channels. According to the notice, payments must be initiated personally by customers using the ECG Power App or the company’s short code, *226#.

ECG further cautioned the public to treat unsolicited calls or messages demanding payment with suspicion, emphasising that such approaches do not originate from the company. Customers were urged to remain vigilant and verify all payment requests before taking any action.

To support efforts to clamp down on fraudulent activities, ECG encouraged customers to promptly report suspicious calls or messages to its customer service line on 0302-611611.

The power distributor appealed to the public to support its anti-fraud campaign, noting that customer cooperation is critical in safeguarding both consumers and the company against financial losses.