By Amoako Kwame
The National Communications Authority (NCA) has introduced stricter, enforceable performance standards for mobile network services
The NCA in a statement released on Sunday, February 15, 2026, said it has amended the Quality of Service (QoS) Key Performance Indicators (KPIs) applicable to mobile services in Ghana, describing the new thresholds as “more stringent, measurable and enforceable.”
“As the statutory regulator of the communications sector, the NCA is mandated to protect consumer interests and ensure the provision of reliable, efficient and high-quality telecommunications services” portions of the statement read
According to the Authority, the amendments update certain QoS parameters that have been in place since 2004 and are intended to reflect “current technological advancements, consumer usage patterns and national policy objectives.”
The NCA said the move forms part of its ongoing regulatory interventions to improve service delivery and strengthen compliance by mobile network operators.
The new voice service standards show that the maximum allowable call drop rate has been reduced from “≤3% to less than 1%,” a change the regulator says is aimed at improving call stability.
The NCA also introduced a new mandatory Call Connection Success Rate threshold, requiring “more than 95% of attempted calls” to successfully connect in “over 90% of operational cells within any MMDA.”
In addition, the regulator has established a minimum Voice Quality standard for 2G services, setting a Mean Opinion Score (MOS) of “greater than 3.0” to improve perceived call quality.
For data services, the NCA said the revised KPI for 3G data download speed now requires an average throughput “exceeding 1 Mbps,” replacing the previous session-based threshold of “256 kbps.”
Messaging services have also been tightened, with operators now required to achieve a minimum SMS/MMS delivery success rate of “98%,” while delivery time “must not exceed five (5) seconds.”
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Source:
www.gbcghanaonline.com