A Nigerian man has taken to social media to express frustration after his colleague lost access to a mobile banking account where a $5,000 salary payment had been deposited.
Sharing the incident on X (formerly Twitter), he explained that after receiving the payment, his colleague was unable to access his funds. Upon contacting the bank, Grey Finance, customer support claimed a system glitch had accidentally deleted the account—without any prior notice.
According to the post, the affected individual has been left stranded and is now at risk of eviction. The man urged the bank to resolve the issue immediately, tagging Grey Finance and one of its representatives.
The situation has sparked widespread concern, with social media users calling for accountability and immediate resolution. Some shared their own experiences with the platform, raising concerns about customer support and transaction delays.
One user commented, “A glitch and you can’t trace customer money trusted with you? Haa!” while another criticized the lack of a proper customer service helpline.
The affected individual is still awaiting a resolution as calls for Grey Finance to address the issue continue to grow.
